Client Results

Client Retention Case Studies

Client Retention, Productivity, Innovation, Resilience, and Growth

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Client Results

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21% Higher Profits

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26% More Clients Refer

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58% High Client Value

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18% Higher Client Satisfaction

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34% Lower Cost to Serve

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23% Higher Employee Productivity

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27% Higher Sales Hit Ratio

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19% Higher Client Retention

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25% More Former Clients Winbacks

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What Our Happy Clients Have to Say

“Seldom do you utilize an outside consultant and get more than you thought you would. Lynn’s thoroughness with training and utilizing the survey results were so well received by our staff that we extended the project. Lynn now is helping us bring back clients we had lost in the past. In the first five months of the program our retention has improved by two points, which would translate into $600,000 of additional revenue each year.”