Expert Witness Services
Expert Witness in Quantifying Client Loss, Revenue Erosion, and Business Value Damage in P&C Insurance Litigation
Lynn M. Thomas is a tax attorney and consultant specializing in client retention and retention forensics within the property and casualty insurance industry.
She has over 30+ years of experience working with insurance agencies and companies and has conducted or analyzed more than 550,000 structured client interviews and surveys across 480+ engagements.
Ms. Thomas has been retained as an expert witness in lawsuits involving client retention, poaching, non-compete & non-solicitation violations, and business loss within the P&C insurance industry.
- Unmatched Industry Depth – 30+ years in property and casualty insurance, advising 480+ companies, agencies, brokerages and TPAs across the U.S. and Canada.
- Financial Firepower – Tax attorney training fused with forensic analysis to quantify damages that withstand the toughest cross-examination.
- Proven Persuasion – Turn raw data into clear, compelling testimony that juries and judges trust
- Laser-Focused Expertise – Quantified, precise, and defensible reports – not theories or estimates.
My expert-witness work helps counsel analyze the business, insurance, client-relationship, causation,
and damages issues underlying complex disputes. Depending on the matter, my analysis may address:
Non-Compete / Non-Solicitation Disputes: What does the client history indicate about causation, expected retention, and resulting economic impact?
Breach of Fiduciary Duty: What client, relationship, and business consequences followed from the alleged conduct?
Defamation & Reputational Harm: Is there evidence connecting the alleged conduct to client loss or other measurable business damage?
Business Interruption / Loss of Value: What would the business reasonably have produced but for the alleged event?
Bad Faith & Insurance Practices: What industry customs, practices, and standards are relevant to the challenged conduct?
Client Retention & Causation: Would the clients have remained but for the alleged conduct? What does the historical retention and relationship evidence indicate?
Tortious Interference / Client Solicitation: What role did the alleged conduct play in client departures, and what would likely have occurred absent that conduct?
Lost Revenue & Business Value: What revenue, profit, or enterprise value was reasonably likely to continue absent the alleged event?
Insurance Industry Customs & Practices: Did the conduct at issue align with generally accepted insurance-industry practices?
Producer or Employee Departures: What portion of subsequent client movement can reasonably be attributed to the departure versus other factors?
I do not offer legal advice.
My opinions address industry practices and the business impact of alleged actions on
client retention, revenue, and enterprise value.
Quantified damages analysis grounded in client-retention data and industry experience.
Clear connections between alleged conduct, client attrition, revenue loss, and business value.
Straightforward explanations designed to communicate complex findings effectively in litigation.
