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Speaking Engagements

See Around the Corner.

 The Leading Indicators That Reveal What’s Coming Next.

 

Clients often tell you they’re leaving long before they actually leave.

The problem is that most organizations don’t know how to recognize the signals.

Drawing on more than 30 years of client-retention expertise and research involving more than 550,000 client interviews and surveys, Lynn Thomas shows audiences how changes in behavior, engagement and relationships can precede changes in retention, revenue and financial results.

This provocative, interactive presentation teaches leaders how to recognize the leading indicators already being produced inside their businesses, and how those indicators can give them an earlier view of where the organization may be heading.

What will audiences learn?

• Why financial results are often lagging indicators
• What begins changing before clients leave
• Where to look for early behavioral and relationship signals
• Analysis of why clients left
• Re-engagement recommendations and outreach strategies
• Early warning indicators for current accounts
• Executive summary with strategic recommendations

Retention is Revenue: The Earliest Predictor of Growth, Valuation, and Risks

The Unvarnished Truth Why Clients Leave and How to Win Them Back

The Silent Client Exodus: How Agencies and Companies Bleed Revenue, Trigger Lawsuits, and Did Not See Them Coming

Love Them or Lose Them: Client Retention in Action!

Your Book of Business is Leaking - And You Do Not Know Where: The Financial and Legal Forensics of Client Retention

What I See as an Expert Witness That Businesses Miss Every Day

Retention Risk: The Hidden Factors That Affect Revenue, Valuation, and Lawsuits