Clients often tell you they’re leaving long before they actually leave.

The problem is that most organizations don’t know how to recognize the signals.

Drawing on more than 30 years of client-retention expertise and research involving more than 550,000 client interviews and surveys, Lynn Thomas shows audiences how changes in behavior, engagement and relationships can precede changes in retention, revenue and financial results.

Lynn has presented to insurance companies, independent insurance agents, national and regional insurance associations, professional organizations and corporate audiences.

This provocative, interactive presentation teaches leaders how to recognize the leading indicators already being produced inside their businesses, and how those indicators can give them an earlier view of where the organization may be heading.

What will audiences learn?

• Why financial results are often lagging indicators
• What begins changing before clients leave
• Where to look for early behavioral and relationship signals
• How apparently stable relationships can begin deteriorating quietly
• How leading indicators provide more time to investigate and intervene
• Which indicators leaders should begin examining inside their own organizations

Other Speaking Engagements