Articles Articles by Lynn Thomas “Customer Loyalty and Retention Primer”, Rough Notes Magazine “Components of Good Management”, Rough Notes Magazine “Bottom Line Profitability — Actions for the new brand of leaders who can inspire — Part 2”, Rough Notes Magazine “Turning complaints into gold mines”, Rough Notes Magazine “Referrals: The secret to consistently high profits and retention rates,” Rough Notes Magazine “Win back your former profitable customers,” Rough Notes Magazine “To retain customers, listen to their needs, expectations and complaints,” Rough Notes Magazine “Sales success through moments of truth,” Rough Notes Magazine “A Different View”, PIA Magazine “Five top strategies to increase profits,” Rough Notes Magazine
