About Us
We are experienced, knowledgeable, pragmatic consultants with a 30+ year proven track record of working with high-touch companies to achieve their goals. We specialize in helping you increase your profits by creating extraordinary client and employee experiences and delight!
Our unique approach is fully customized and includes measurable and actionable steps toward cultivating an extraordinary organization. We offer state-of-the-art solutions to ensure that you will attract and retain both your top talent and top Clients and even win back some former profitable Clients.
Why We Are 
Top Retention Expert in USA
Written Guaranteed 100%-300% ROI
Worked with 480 Companies Over 30+ Years
Former Tax Attorney at Arthur Andersen
Keynote Spoken at over 300+ Conferences & Conventions
Extensive Knowledge Base – Over 15,000 employees & clients interviewed, 500,000 surveyed, and 150 Focus Groups.
Unique in Qualitative & Quantitative Market Research Utilizing Data Analytics
Guest on over 30 Podcasts
Wrote two books on retention, was columnist, and written over 30 articles
Our Team
Lynn Thomas
CEO
Lynn Thomas is a dynamic, energetic leader with 28+ years experience in customer experience and retention, with a proven record selling and sustaining more than 480 long-term clients purchasing best-in-class customer retention, loyalty, and experience programs to improve customer and employee retention. Her expertise creating and executing tailored client presentations, and adjusting implementation plans based on relevant information assures client delight. She is skilled at inspiring others to accept change and adopt new behaviors to deliver extraordinary client experiences and has strong leadership and relationship building skills. Lynn connects with people instantly and works as intimately as possible in a corporate setting to empower employees and foster change.
Rob Gilpin
computer systems support
Lisa Wolf
editor extraordinaire
Cathy Segedy
webmaster