Articles
Articles by Lynn Thomas
“A Different View”, PIA Magazine, July/August 2023.
“Customer Loyalty and Retention Primer”, Rough Notes Magazine, Feb. 1998, p60.
“Components of Good Management”, Rough Notes Magazine, March 2000, p136.
“Bottom Line Profitability — Actions for the new brand of leaders who can inspire — Part 2”, Rough Notes Magazine, Dec. 2000, p12.
“Turning complaints into gold mines”, Rough Notes Magazine, April 1998, p65.
“Referrals: The secret to consistently high profits and retention rates,” Rough Notes Magazine, July 1998, p68.
“Win back your former profitable customers,” Rough Notes Magazine, August 1998, p82.
“To retain customers, listen to their needs, expectations and complaints,” Rough Notes Magazine, December 1998, p63.
“Sales success through moments of truth,” Rough Notes Magazine, March 1999, p96.
“Five top strategies to increase profits,” Rough Notes Magazine, Sept 1999, p132.